California insurance commissioner issues enforcement action against Tesla

OAKLAND, Calif. (CN) — The office of California’s insurance commissioner on Friday issued a stark warning to Tesla’s insurance subsidiaries over what it said were repeated failures to address policyholder claims.

Commissioner Ricardo Lara’s office said it issued enforcement actions against Tesla Insurance Services and Tesla Insurance Company, an agent for State National Insurance Company, which also faces potential action. The office accused the companies of ignoring repeated warnings and failing to meet their responsibilities.

They’ve been noncompliant in handling claims, putting profits above people, the office said.

The insurers must handle policyholder claims or face a hearing before an administrative law judge, who could suspend or revoke their licenses to do business in California. They also risk what Lara’s office called significant fines.

They have 15 days to reply to the department’s accusations.

Tesla couldn’t be reached for comment.

The commissioner’s office started seeing an increase in claims-related complaints in August 2022 against State National Insurance Company, the department said in its filing.

“[The department’s] concerns included, without limitation, consumers’ inability to get in contact with [State National] to submit claims or for follow-up, and [its] delays in resolving claims,” the department said.

After meetings with State National and Tesla Insurance Company and department monitoring into 2023, the companies admitted they had underestimated staffing needs and claim volumes and promised to fix the problem, Lara’s office said.

But complaints rose again in 2024, with the department noting that at least three people served as the insurance company’s head of claims between April 2023 and May 2025.

Over the past three years, the companies racked up many violations, according to the department. Those include 396 failures to respond to inquiries within 15 days, 22 failures to accept or deny claims within 40 days, and 10 instances of forcing claimants to travel unreasonable distances or wait unreasonably long for a replacement, inspection, repair estimate or repair — all between July 31, 2024, and Sept. 22.

“As they previously did — and despite [the Consumer Services Division’s] warning — respondents and [the insurance company] concede that they have not been able to keep staffing on pace and acknowledge that they are responsible for the staffing shortfall,” Lara’s office said.

Lara’s office also cited unreasonable denials and delays in paying claims, along with failures to conduct fair, objective investigations, leaving people without the benefits they were owed. The companies also failed to notify policyholders that they could have denials reviewed by the department, which Lara’s office called a key safeguard for holding insurers accountable.

Tesla’s insurance arms in 2025 had more complaints, justified complaints and more violations than the prior three years combined, Lara’s office said.

According to the department, the companies face potential fines of up to $5,000 for each act that’s unlawful, unfair or deceptive, and up to $10,000 for a willful act.

Lara’s office called the case a strong example of how his department examines consumer complaints, seeks a resolution and advances to legal action when it says companies don’t properly react to the claims.

The department asked any current or past auto insurance policyholder with Tesla Insurance Company or State National Insurance Company who thinks they face a violation of their rights to contact it at 800-927-4357 or online at www.insurance.ca.gov.