How To Get 104% Satisfaction

SAN DIEGO (CN) – No wonder the customers seem so happy. **Sony accuses Alorica of fraud and breach of contract, saying it hired Alorica to handle customer service and technical support call centers, and to complete customer-satisfaction surveys, then found at least two Alorica employees filling in the customer-satisfaction surveys on their own, after 10 employees were reprimanded for not filling out the survey at all if customers seemed unhappy. See the Superior Court complaint.